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Terrible internal server error 500. It always seems to come at the most inopportune time and you are suddenly still struggling to get your WordPress site back online. Believe us, we were all there. Other bugs that behave just like you included a scary database connection error and a scary deadly white screen. But from the moment the site crashes, you lose visitors and customers. Needless to say, this just looks bad for your brand.
Today, we take a closer look at 500 internal server errors and discuss several ways to get your site back online quickly. Below you will find the causes of this error and what you can do to prevent it in the future.
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500 internal WordPress errors can occur for a variety of reasons. If this occurs, one (or more) of the following factors is likely to cause the problem:
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Status code 500 (internal server error) indicates that the server encountered an unexpected condition in which it could not fulfill the request.
When you visit a website, the browser sends a request to the server where the website is hosted. The server receives this request, processes it and sends the requested resource (PHP, HTML, CSS, etc.) back with an HTTP header. HTTP also contains what is called an HTTP status code. The status code is a way to alert you to the status of your application. It can be status code 200, which means “everything is fine”, or status code 500, which means that something went wrong.
There are different types of 500 status error codes (500, 501, 502, 503, 504, etc.), all of which have different meanings. In this case, an internal server error 500 means that the server encountered an unexpected condition in which it could not execute the request (RFC 7231, section 6.6.1).
Due to different web servers, operating systems and browsers, 500 internal server errors can occur in different ways. But they all say the same thing. Below are some of the different variations you can see on the web.
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The request could not be completed due to an internal error or incorrect configuration on the server. Contact the server administrator and Email Protect to tell us when the error occurred and what could have caused the error. For more information about this error, see the server error log.
You may also see a blank white screen. With 500 internal server errors, this is actually very common in browsers such as Firefox and Safari.
For IIS 7.0 (Windows) and later servers, there is an additional HTTP status code that details the cause of error 500.
Unlike error 503, which is used in WordPress maintenance mode and tells Google to check again later, error 500 can adversely affect SEO if it is not fixed immediately. For example, if your site is down for 10 minutes and has been crawling all the time, the crawler will simply deliver the page from the cache. Or Google may not be able to crawl again before backing up. In this scenario, it’s perfectly fine.
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However, if your site has been down for a long time, such as 6 hours or more, Google may consider it a site-level issue that requires you to deal with error 500. This may affect your ranking. If you are worried about repeating 500 errors, you must first understand why they occur. Some of the following solutions will help you.
Where do I start troubleshooting if my WordPress site encounters an internal server error 500? Sometimes you don’t know where to start. Normally, there are 500 errors on the server alone, but in our experience, these errors are caused by two causes. One is a user error (client-side problem) and the other is a server problem. So let’s talk a little more about both.
Learn how to fix these common causes and 500 internal server errors and recover and run them immediately.
This can be a bit confusing, but one of the easiest things you can try first when you get an internal server error 500 is to wait about a minute and then reload the page (F5 or (Ctrl + F5)). The host or server may simply be overloaded and the site may return soon. While waiting, you can quickly try another browser and rule it out as a problem.
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Another thing you can do is embed your site at downforeveryoneorjustme.com. This website will tell you if the site is down or if there is a problem with you. These tools check the HTTP status code returned by the server. 200 If everything is other than “OK”, the display returns.
I’ve also noticed that this can happen immediately after updating a plugin or theme on WordPress. This is usually on a host that is not configured correctly. What happens is that there is a temporary time limit immediately afterwards. However, the problem is usually resolved within a few seconds, so all you have to do is update.
Clearing your browser’s cache is always another good troubleshooting step before you can delve deeper into your site. Below are instructions on how to clear your cache in different browsers.
You must also use the error log. For clients, you can easily see the error in the log viewer on My Dashboard. This will help you quickly narrow down the problem, especially if it is caused by a plugin on your site.
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If your host does not have a logging tool, you can also enable WordPress debug mode by adding the following code to the wp-config.php file to enable logging.
For clients, you can also use analytics tools to get a breakdown of the total of 500 errors and how often and when they occur. This is useful for troubleshooting if it is a persistent problem or maybe a problem that you have solved yourself.
If you see 500 errors due to a fatal PHP error, you can also try enabling PHP error reporting. Just add the following code to the file that will cause the error. You can usually filter files on the Google Chrome DevTools console tab.
500 internal server errors can also be the result of database connection errors. Depending on your browser, different errors may appear. However, both generate an HTTP 500 status code regardless of the server protocol.
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The following is an example of how the browser displays the message “An error occurred while establishing a database connection.” The entire page is blank because the connection is not working properly and you cannot get the data to render the page. Not only will this damage the front of your site, but it will also make your WordPress dashboard inaccessible.
Third-party plugins and themes can easily cause 500 internal server errors. We’ve seen that they are caused by all types, from sliding plugins to ad rotation plugins. In most cases, the error appears after installing a new one or immediately after performing an update. This is one of the reasons why we always recommend using a desktop update or at least one update at a time. Otherwise, if you get 500 internal server errors, you will suddenly try to find out the cause.
There are several ways to resolve this issue by disabling all plugins. Simply deactivating the plugin will not lead to data loss. If you still have access to your manager, an easy way to do this is to go to Plugins and select Disable from the Bulk Actions menu. This will disable all plugins.
If this solves the problem, you need to find the cause. Activate them one by one, and reload your site each time you activate them. If you see the returned internal server error 500, you can see that there is a problem with the plugin’s behavior. You can then contact the plugin developer for assistance or send a support ticket to your WordPress repository.
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If you can’t log in to your WordPress administrator, you can FTP the server and rename the plugins folder to something like plugins_old. Then check the page again. If this works, you need to test each plugin one by one. Rename the plug-in folders back to “plugins” and rename each plug-in folder in if one by one until you find it. You can also duplicate this first in the workplace.
Always make sure that your WordPress plugins, themes and kernels are up to date. Also, make sure you are using a supported version of PHP. If it turns out to be a conflict with the wrong code in your plugin, you may need to invite a WordPress developer to resolve the issue.
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